Claims Support, When You Need It Most
Use this dedicated claims contact page to submit a new claim, upload documentation, or ask questions about an active claim with Victory Insured Inc.
For life‑threatening emergencies, please call local emergency services first. You can contact us about your claim once everyone is safe.
Average initial response time: under 1 business hour during standard support hours.
How to Reach the Claims Team
Choose the option that best matches your situation. Online submissions are the fastest way to get your claim into our system and assigned to an adjuster.
- Online: submit or update a claim using the secure form on this page.
- Phone: speak with a claims specialist for guidance on urgent or complex losses.
- Email: send supporting documentation or follow-ups referencing your claim number.
Standard Claims Hours
Monday–Friday: 8:00 AM – 6:00 PM (local time)
After-hours monitoring for critical property and casualty events.
Direct Claims Contacts
Phone (Claims Only)
1-800-320-1607 (Option 1 for Claims)
Best for: urgent events, reporting a loss in progress, guidance on next steps.
Email (Documentation & Updates)
Include your policy number and claim number (if assigned) in the subject line.
Mailing Address
Victory Insured Inc – Claims Department
4830 W. Kennedy Blvd, Suite 600
Tampa, FL 33609
Submit or Inquire About a Claim
Use this secure form to start a new claim or ask a question about an existing claim. Once submitted, you’ll receive a confirmation email with your reference number.
- Claim type (auto, property, liability, workers’ comp, other)
- Policy number and, if available, existing claim number
- Date, time, and location of the incident
- Names and contact details of all parties involved
- Brief description of what happened
- Photos, estimates, police or incident reports (you can upload or share links)
Protected health or legally sensitive information should only be shared through approved secure channels. A claims specialist will provide instructions if needed.
Claims Contact Form
Typical fields include claim type, policy number, contact details, incident details, and document upload links.
By submitting this form you confirm that the information is accurate to the best of your knowledge and agree that Victory Insured Inc may contact you about this claim by phone, email, or SMS.
What Kind of Claim Are You Contacting Us About?
Understanding your claim type helps us route your request to the right specialists and set the correct expectations around documentation and timelines.
Property & Catastrophe
Storm, fire, water, and other physical damage to homes, buildings, and contents.
Typical initial contact: within 1–2 business hours for active events; within 1 business day otherwise.
Auto & Liability
Vehicle collisions, general liability, bodily injury, and third‑party damage claims.
Typical initial contact: same business day for accidents reported within 24 hours.
Workers’ Comp & Specialty
On‑the‑job injuries, occupational illness, specialty programs, and complex commercial losses.
Typical initial contact: within 1 business day; faster response for severe or time‑sensitive injuries.
Claims FAQs
Answers to common questions about timing, documentation, and what to expect after you contact Summit Claims Services.
How quickly will someone respond after I submit a claim?
During standard claims hours (Monday–Friday, 8:00 AM – 6:00 PM local time), most online claim submissions receive an initial response in under one business hour. Claims submitted after hours or on weekends are reviewed the next business day, with priority given to urgent property and injury events.
What information should I have ready before I contact you?
For the fastest service, please have your policy number, the date, time, and location of the incident, a brief description of what happened, and contact information for any additional parties involved. If available, gather photos or videos of the scene, repair estimates, and any police or incident reports.
Can I upload photos and documents through the claims form?
Yes. After you submit the claims form, you’ll receive either a secure upload link or a direct email from your assigned adjuster with instructions for sending photos, videos, estimates, and other documents if needed. For security reasons, we may limit which files can be sent by email.
How can I check the status of my claim?
Victory Insured provides carriers and partners with ongoing visibility through program reporting, claims SLAs, and performance metrics. Claim-level updates are managed within your existing claim systems, with reporting shared based on program requirements.
What if my situation is an emergency?
If anyone is injured or in immediate danger, contact local emergency services first. Once everyone is safe, call our claims line at 1-800-555-0123 (Option 2) and submit the online form with as many details as you can. We prioritize critical, time-sensitive events and will work with you to protect people and property.
What types of claims do you support?
We support property, auto, casualty, liability, worker's comp, commercial, and specialty claims, including both field and desk operations depending on program requirements.
How are adjusters vetted and onboarded?
All professionals in our network are evaluated based on licensing, experience, availability, and operational readiness. Our onboarding process includes credential verification, compliance screening, and documentation review prior to deployment.
4830 W. Kennedy Blvd Suite #600 Tampa FL 33609
800.620.1307
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